FAQ

1. SHOPPING INFORMATION

This policy was last updated on this day. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back periodically for updates or changes to our privacy policy.

2. PAYMENT INFORMATION

www.casadimansa.net is the commercial website for the trademarks owned by the company DOKO-ENTREPRISES.

WWW.CASADIMANSA.NET is the official seller site of DOKO-Entreprises sarl, for the following countries:

  • Germany
  • Belgium
  • Spain
  • France
  • Greece
  • Holland
  • Italy
  • Luxembourg
  • Portugal
  • Switzerland
  • the United Kingdom

DOKO-ENTREPRISES sarl

Email: info@casadimansa.net

Phone: +352 621 139 888 / +352 621 888 080

3. Identification of the information you send us

There are 3 ways to give us information: 1) from our merchant websites and applications: casadimansa.net 2) by contacting us by phone or 3) by e-mail. You send us information for several reasons or needs: 1) when you register on our sites, when you subscribe to our services, when you place an order, when you use the contact page or when you contact us by another means. The information you provide us may include your name, first name, delivery address, possibly your billing address, possibly the name of your company and its RCA and/or intra-community VAT number, your e-mail and finally your telephone number.

4. Identification of the information you send us

Each time you visit our websites and applications, technology leads us to automatically collect information such as: IP address, browser type and version, time and time zone, the operating system you are using or the platform you are using, the products you have viewed or searched for, the duration of the page views.

We do not use this information in an individual or nominative manner but only for the purposes of managing Internet activities.

5. We use cookies

A cookie is a very small text file placed on your computer by your browser. The cookie allows us to distinguish you from all other users browsing our websites. Cookies allow us to offer you a good user experience when you visit our sites.

We apply the basis of “implied consent” for the processing of our cookies. The first time you visit one of our sites, we inform you of the existence of the cookies we use. Then and by continuing to browse our sites, you implicitly give your consent to their use and usefulness.

Our websites are built on the WordPress platform. WordPress uses cookies more specifically described here:  https://www.wordpress/legal/cookies

You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our sites.

6. Who we share your data with

We share your data with our logistics partner in order to operate the deliveries of your products. In order to issue the delivery slips, we provide the postal services with your name, first name, email address, telephone number and delivery address.

We share your data with our accountant via our management application. We issue quotes and invoices from our management tool and therefore, we re-enter your data into our management tool.

7. How we will use your information

We use your information to carry out our obligations arising from any contracts entered into between you and us, that is, to provide you with the products and services you request from us and to send you your invoice.

We use your information to contact you and to complete an after-sales file that you have opened with our technical department.

Finally, we may use your contact information to send you information for community, informational, commercial or marketing purposes but only if you have agreed to receive this type of information. Please note that the choice of whether or not to receive information from us is offered on our site when you place your order. Please note that this choice is unchecked by default.

8. How we store your personal data

After your order, your data is stored on our merchant site managed by WordPress on servers in the United States of America. This data is stored for as long as your account is active. Also, your data is stored in our management application shared with our accountant. The physical storage servers are located within the EU.

All your personal information benefits from a high level of protection whether through our WordPress partner or our accountant.

All payment transactions are encrypted and we do not have any of your banking information. Payment transactions are processed by you and our banking partners: Luxembourg local banks or PayPal. Your credit card information is not stored by the banking institutions.

From our website, you have the possibility to create an account. Please note that this account is not mandatory to use our services. You have chosen a password and you are responsible for keeping this password confidential. We ask that you do not share your password with anyone. 

9. Your rights

You have the right to request information from us about the processing of your personal information and to ask questions about how we collect, store and process this information.

You have the right to access the personal information we hold about you free of charge.

You have the right to receive personal data we hold about you in a commonly used computer format.

Where information we hold is not accurate or is incomplete, you have the right to request that we correct that information and we will do so without delay.

You have the right to request that we delete any information we use about you where it is no longer necessary.

If you have already given your consent for the processing of your data, you have the right to withdraw this consent and ask us to stop processing your data related to this consent. You also have the right to object to our processing of your data.

To assert your rights, simply write to us via the contact page or by post, indicating your name, first name, email address and address.

10. Retention of your data

The period for which we will retain your data depends on the legal retention period that we are required to adhere to as a regulated organisation. After this period, personal data will be securely erased, as long as it is no longer necessary for the performance of a contract, the initiation of a contract or the monitoring of any legal proceedings.